Frequently Asked Questions

I NEED SOMETHING DESIGNED YESTERDAY. CAN YOU HELP ME?

We can usually accommodate your rush job depending on how full our production schedule is however, a rush fee may be added. Call us to find out.

HOW WILL I RECEIVE MY DESIGN PROJECT ONCE IT IS FINISHED?

A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on CD, dropbox, or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.

WHAT IS THE CLIENT’S INVOLVEMENT IN THE DESIGN PROCESS?

As a non-agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready for print we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.